I've worked in the customer service industry since I was 17 and I've always hated it.People are assholes and treat employees like servants. They are demanding and don't tip.
Despite the fact that I have terrible customer service skills, I get promoted to a manager position in every job I've had. (Except two jobs where I denied the opportunity to be promoted)
Every time I work I have an encounter with either a very annoyed or very strange or very demanding customer. My reaction to these customers is never a "customer friendly" reaction. I will typically act extremely aggravated or "bitchy" as one customer called me. The expectations of some people are so ridiculous and I have a hard time pretending to care.
My most recent customer interaction was with a woman very upset that her coffee was cold.
lady: (walks up to counter sets two mugs down ) my coffee is cold.
me: (thinking: maybe if you didn't put so much damn milk in your coffee they wouldn't be cold)
Well it was brewed recently
lady: (sticks one finger in each of the cups and then dramatically wipes them on her pants) This was brewed recently?
me:(thinking:Holy fuck lady! You're a nut job. Thanks for displaying how cold the coffee is by shoving your own fingers in the cups)Yea, like twenty minutes ago. I can brew new coffee if you want but it will take about ten minutes
lady: Do you want to feel?
me: (thinking: Seriously?? You want me to put my fingers in your coffee??? It's ok, I think you are a dramatic crazy woman that likes everything your way and probably is used to gas station hazelnut coffee that is why you put so much damn milk and sugar in your coffee) Ma'am, I'm not putting my fingers in your coffee. I'll just brew new coffee and let you know when it's ready
lady: Thanks (walks away with the mugs)
me: (thinking: Now she is going to continue to drink her cold coffee that she just immersed her finger in? Fucking nut job)
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